http://matthewholden.com.au/2008/04/17/macspeech-case-study-of-a-pr-product-disaster/ Matthew Holden blog about Technology, University, Views, Family and himself Sun, 01 Aug 2010 06:13:34 +0000 http://wordpress.org/?v=2.6.3 http://matthewholden.com.au/2008/04/17/macspeech-case-study-of-a-pr-product-disaster/#comment-128 T Aguilar Tue, 23 Jun 2009 18:07:24 +0000 http://matthewholden.com.au/2008/04/17/macspeech-case-study-of-a-pr-product-disaster/#comment-128 Horrible customer service, absolutely do not purchase any Macspeech product, I made that mistake and it has not worked from day one. My calls to Macspeech have been met with "we charge $1 to set up an claim"??? "fax us the purchase receipt" even though it was registered online already, "take it back to the retailer" its their problem, "send the defective parts to the manufacturer" its their problem, "we are a small company" ??? Obviously they are small, how will they grow if they continue to provide such poor customer service. As a matter of fact, "poor customer service" would be a step up, they provide no customer service, simply take your money and ignore you till you go away. Horrible customer service, absolutely do not purchase any Macspeech product, I made that mistake and it has not worked from day one. My calls to Macspeech have been met with “we charge $1 to set up an claim”??? “fax us the purchase receipt” even though it was registered online already, “take it back to the retailer” its their problem, “send the defective parts to the manufacturer” its their problem, “we are a small company” ??? Obviously they are small, how will they grow if they continue to provide such poor customer service. As a matter of fact, “poor customer service” would be a step up, they provide no customer service, simply take your money and ignore you till you go away.

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